Training for managers in change: successfully shaping changes

Managers of sales units receive the skills and competencies to successfully design and implement change processes. The focus is on: change in digital times, motivating change communication and visualization of process steps and successes.

Overview of contents and structure

Part 1: Base

• tasks and goals
• Positive mindset
• Potential of an omnichannel team
• Structuring options for an omnichannel team

Part 2: Change - principles of success

• What happens in a remote change from a neuroscientific perspective?
• What roles do leaders have in a remote change?
• How can change processes be planned remotely and implemented efficiently?
• How can change be communicated successfully?
• How can the progress of a change to the omnichannel team be optimally promoted?
• How can resistance be optimally dealt with and how can it be turned into positive actions?

Part 3: Employee development / skills development for a more successful future

• Which areas of development are possible?
• How can employee development be motivated and managed digitally in a structured manner?
• How can employee development be successful even with less willing employees?

Part 4: digital leadership tools

• How can tasks and goals be transferred digitally in a motivating way?
• How can employees' personal responsibility be increased?
• How can the achievement of goals be ensured digitally?
• As a manager, how do I keep track of progress and status?
• How can poor performance or misconduct be corrected digitally and in a motivating way?
• How can the OCL ensure that employees feel and experience recognition and thus remain motivated for high performance?

Part 5: Resolving Conflicts

• How are smoldering conflicts recognized in an omnichannel team?
• How can conflicts be resolved digitally?

Certificate

Duration: 20 online units of 90 minutes each

Number of participants: max. 10

Software: ZOOM or MS teams